Digital Technology (DT) Partners is a leading provider of Dental IT support, and one of the United States’ biggest dental-specific Managed Services Providers. DT Partners provides IT security, solutions and 24/7 support for dental practices across the U.S.
Challenge
DT Partners had built their own PSA, which created just as many problems as it solved. The major “breaking point” for DT Partners was billing, and they needed a solution to their recurring contracts, which were mostly credit cards stored in Authorize.net.
Solution
The combination of ConnectWise Manage, Wise-Sync and Xero accounting provides DT Partners with an unrivalled financial forecast of up to 12 months out, while Wise-Pay proved the “missing piece," as it enabled DT Partners to switch their APIs over from their homegrown system into ConnectWise Manage and still retain their key data; DT Partners was able to keep the same credit cards saving them immense additional time from having to ask 500+ clients for a new credit card number - all within 30 days, allowing them to continue their revenue streams interruption-free when making the switch.
Results
- 1000 invoices a month
- 400 / 1000 invoices are processed on the 1st of the month
- Rear view FORECASTING
- REAL-TIME accounting with INCREDIBLE accuracy
Feature Quote
"We get departmental PNLs, so now I can run every department as its own unit, it’s changing our business completely.
Business owners know if they're profitable or not as a whole, but they don't know which department is making money and which isn't—and for years, we were in that same boat.
The combination of ConnectWise PSA, WisePay and Xero accounting, has changed that completely; it's instantly given us the ability to get our numbers in real-time with incredible accuracy."
The Journey
DT Partners had developed their own PSA internally, a homegrown system which they’d spent almost eight years developing. When they finally released this PSA, it had caused just as many problems as it solved.
Here, the major “breaking point” for DT Partners was billing, whereby they were almost convinced that “no one could solve all of [their] billing needs.” The other primary challenge was finding a resolution to their recurring contracts.
“We’re not a typical MSP in a lot of ways. We have a lot of small clients where most have 10 employees, but we manage between 5-600 of them,” says Jonathan Kendrick, CEO, DT Partners.
Due to managing such a vast amount, the majority of contracts were credit cards stored in Authorize.net; the payment platform DT Partners had utilised for their homegrown system. They were hesitant to switch and lose these credit card profiles.
DT Partners came to Wise-Sync for professional counsel surrounding the best accounting package for their business and instead, both the “phenomenal support” and knowledge they received was key to “changing their business completely.”
Since becoming a Wise-Sync and Wise-Pay customer, we were able to move DT Partners from their homegrown system into ConnectWise, and from QuickBooks Desktop to Xero accounting also, while “Wise-Pay” proved “the missing piece.”
"We also had one other challenge, and that was, recurring contracts. We’re not quite a typical MSP in a lot of ways. We have a lot of small clients, so where a typical MSP might have 30 or 40 clients, and they may have 200 employees a piece or 100 employees - a lot of ours have 10 employees, but we manage between five and six hundred of them. So, lots of transactions, lots of contracts to generate etc., and so, a lot of our contracts were credit cards stored in Authorize.net, so that was the payment platform that we had utilised for our homegrown system -
And the missing piece was actually, not necessarily Wise-Sync, but it was Wise-Pay and Wise-Pay’s ability to allow us to switch our APIs over from our system into ConnectWise [Manage] and keep those same credit card profiles so we didn’t have to go back to our 500+ clients and ask them for a new credit card number - all within 30 days, and to not stop our revenue streams, so really, the initial missing piece for us was Wise-Pay, and that started a whole new road of things that would come that actually ended up being a huge benefit for us."
Now, DT Partners attributes having real-time accounting, rear view forecasting, and being able to run each department as its own business and business unit, to the combination of ConnectWise, Wise-Sync and Xero accounting.
On a monthly average, DT Partners processes 1000 invoices across 35 accounts and attains a definitive overview of their books within just five days, whereby 400 of these invoices are processed on the first day of the month.
To top their success, Wise-Pay has allowed DT Partners to switch their APIs over from their system into ConnectWise and retain all 500 of their clients’ credit card profiles within a mere 30 days - all without stopping their revenue streams.
Overall, DT Partners states this process “started a whole new road of things that actually ended up being a huge benefit,” while “the knowledge you get from being a Wise-Sync customer, is probably the most valuable thing.”
